The purpose of Hardwyre's Managed Support is to relieve you and your IT team of all of the worries, strains and unending inconveniences of network management. Under Managed Support, Hardwyre takes on the burdens, freeing you to do more important things. Like work.
Managed Support is a lot like preventative medicine. Our engineers are proactive and constantly manage systems to prevent problems before they occur. We take full responsibility for the health and monitoring of our Managed Support customers' computer networks. What's more, we become very familiar with their unique business processes and IT infrastructure, and implement custom solutions over time that work to boost operating efficiency and increase the business value of IT investments.
For those clients whose needs dictate regularly scheduled on-site support, guaranteed response times, or high volume on-call service, Hardwyre has developed a multi-tiered service agreement structure. The contracts are based on monthly service blocks with guaranteed response times. The larger the monthly service block, the deeper the reduction in the hourly rate versus the standard on-call rate. We call it guaranteed support at a solid price. Our customers call it peace of mind.
Hardwyre's Managed Support includes:
- An experienced, dedicated team responsible for the health and management of your system, 24/7/365
- Customized, integrated planning to prevent downtime
- Recurring consultation to manage and continuously optimize system performance
- Deep knowledge of your unique infrastructure
- Custom implementation process designed to your business needs
- Onsite and remote customer support
- Immediate response to emergency support calls and tickets
To get the ball rolling on managed network support for your business, call 501.851.2880 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..