Managed Services are a lot like preventative medicine. Our engineers are proactive and constantly manage systems to prevent problems before they occur. We take full responsibility for the health and monitoring of our Managed Services customers’ computer networks. What’s more, we become very familiar with their unique business processes and IT infrastructure, and implement custom solutions over time that work to boost operating efficiency and increase the business value of IT investments.
For those clients whose needs dictate regularly scheduled on-site support, guaranteed response times, or high volume on-call service, Softwyre has developed a multi-tiered service agreement structure. The contracts are based on monthly service blocks with guaranteed response times. The larger the monthly service block, the deeper the reduction in the hourly rate versus the standard on-call rate. We call it guaranteed support at a solid price. Our customers call it peace of mind.
Hardwyre Managed Services includes:
- An experienced, dedicated team responsible for the health and management of your system, 24/7/365
- Customized, integrated planning to prevent downtime
- Recurring consultation to manage and continuously optimize system performance
- Deep knowledge of your unique infrastructure
- Custom implementation process designed to your business needs
- Onsite and remote customer support
- Immediate response to emergency support calls and tickets
For more information, see our full suite of products and services available from the Hardwyre brand.